Motorcoach Trips and Tours from Syracuse New York Motorcoach Trips and Tours from Syracuse New York Motorcoach Trips and Tours from Syracuse New York
Motorcoach Trips and Tours from Syracuse New York Motorcoach Trips and Tours from Syracuse New York Motorcoach Trips and Tours from Syracuse New York
Motorcoach Trips and Tours from Syracuse New York
Motorcoach Trips and Tours from Syracuse New York Motorcoach Trips and Tours from Syracuse New York

Refund and Cancellation Policy

PLEASE NOTE: Any tour that requires show or game tickets is NON-REFUNDABLE! No exceptions!

TRAFFIC & WEATHER: Onondaga Coach does travel in inclement weather and always includes ample travel time within our itineraries. However, at times weather and/or traffic is unpredictable and we cannot be held responsible for delays. If you arrive to a baseball, theater, or other venue after the start of the event due to unforeseen traffic, weather, or other delays which can't be predicted ahead of time, Onondaga Coach can not be held responsible.

ONE DAY & OVERNIGHT TOURS: A refund will be given if our office is notified of your cancellation in writing by the date specified on your receipt and/or itinerary. Depending on the cancellation restrictions, a refund, if any, will be made less any expenses incurred due to non-refundable portions of the tour. HOWEVER, check your itinerary for specific guidelines (SOME TOURS ARE NON-REFUNDABLE/NON-TRANSFERABLE) as penalties can vary depending on the restrictions enforced from hotels, attractions, cruises, etc. All cancellations must be received in writing, verbals are not accepted!

MAKING YOUR RESERVATION: If making reservations for more than yourself; please be sure each person in your party is aware of the policies/procedures.

TRIP CANCELLATION INSURANCE:From time to time,Onondaga Coach must cancel a tour due to low enrollment; all monies paid to Onondaga Coach will be returned in this event. If you have purchased add on venues (shows, sightseeing, insurance, etc), which are NOT included with our cost, those expenses will NOT be refunded as they were not an inclusion on our part! Onondaga Coach offers trip cancellation insurance for all tours through Travel Guard Insurance. The cost of the insurance varies according to the cost of the trip. Call the office for information to avoid the loss of money.

ITINERARIES: May be changed, reversed or substitutions made at the discretion of the tour escort with regards to weather, time, etc. ALWAYS refer to your FINAL ITINERARY/DOCUMENTS with regards to confirming your exact pickup location.

TOUR COSTS INCLUDES: Transportation via deluxe climate controlled coach; hotel/motel accommodations with private bath; sightseeing; admissions and guide fee as shown in itinerary; the handling of one piece of luggage; all taxes for features pertaining to our tours. Price does NOT include meals, unless so specified, valet, laundry, cots, telephone calls and other personal expenses.

SEATING: Assigned seating is implemented on all tours. You may request motorcoach seats and we will do our best to accommodate your request, however seats are NOT guaranteed. Seating for theater is NEVER guaranteed!

PHYSICAL DISABILITIES:If you have health concerns, we suggest you contact your physician to determine the suitability of one of our tours. We regret that we are unable to accommodate all requests for special diets, itinerary variations, wheelchairs or special assistance. Any disabilities must be reported at time of reservation. Any traveler requiring assistance MUST be accompanied by a helper who is entirely capable and totally responsible for providing the required assistance. Some sites visited have limited motorcoach access and may involve considerable walking, stairs or inclines. Travelers should be in reasonably good health. Tour Escorts and/or drivers cannot lift or assist travelers in transportation vehicles.

TIPPING: A large part of the success of a tour is due to our drivers and escorts. If you wish to show appreciation to your driver and escort, we suggest you do it voluntarily and compensate them for the courtesy and services received. Typical gratuity is $3-$5 per person/ per day.

CANADIAN IMMIGRATION: To enter Canada and return to the United States, all United States Citizens should have in their possession proof of citizenship. Only a passport or Enhanced NYS Driver's License are acceptable! Failure to have the above will deny traveling with Onondaga Coach and forfeiture of any refund. You will be responsible for finding your own transportation back home.

CANCELLATIONS:With regret, from time to time we may be forced to cancel a tour based on low numbers, weather, etc. Should Onondaga Coach cancel a tour, a full refund of the monies received to Onondaga Coach will be returned in the same form in which received.

RESPONSIBILITY:Onondaga Coach reserves the right to make changes on any tour. We expend every effort to be sure information is correct, and are not responsible for typographical errors. Onondaga Coach reserves the right to refuse passenger travel or expel a passenger from a tour.

RETURNED CHECKS: A $35.00 service charge will be assessed for all returned checks.

SURCHARGE: Due to the continuing rise of fuel prices, it may be necessary to implement fuel surcharges to the cost of the tour (not to exceed $5pp).

GIFT CERTIFICATES: Make great gifts and can be given in any denomination for that someone special. You can now purchase gift certificates from our website. The link can be found on our main page.

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